Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience – High school diploma or G.E.D. and a minimum of two years of progressively responsible experience in an administrative, customer service or sales capacity; or equivalent combination of education and experience. An associate’s degree or equivalent from a two-year college is a plus.
Computer Skills - To perform this job successfully, an individual should have an in-depth knowledge of Microsoft Office applications (specific solid knowledge of Outlook and Excel).
Other Skills and Abilities - Requires effective verbal and written communication skills; ability to interact with others in a direct, courteous, and competent manner; skill in planning and organizing work and setting priorities; ability to manage multiple tasks simultaneously, meet critical deadlines, and follow-up on assignments. Must be able to work under pressure with frequent interruptions; establish and maintain cooperative and effective relationships with others; and exercise excellent customer service skills.
Other Qualifications – Must possess a valid driver’s license and good driving record or the ability to obtain it within 6 months of employment.
While the core work schedules are Monday through Friday from 8 a.m. until 6 p.m., this position requires regular evening and weekend hours to cover facility rentals and community events throughout the year. Additionally, Saturday hours from 8:30 a.m. – 12:30 p.m. in May and June, are required to cover the Member Services office during the busy season.
Decision-Making & Independence Exercised: Describes the level of authority and/or responsibility to make decisions, develop and revise policies & procedures, make official commitments on behalf of the Association, etc.
Employee usually follows established guidelines; may be required to formulate, interpret, or implement management policies or operating practices; have authority to negotiate and bind
the Association to significant commitments; represent RA before public audiences as a spokesperson or subject-matter expert; investigate and resolve matters of significance on behalf of management; and represent the Association in handling complaints, arbitrating disputes or resolving grievances.
Tools, Equipment & Machines Used: Requires continuous use of a computer, printer, mail room equipment, a hand truck, and other standard office machines. Regularly required to operate a motor vehicle.
Contacts: Frequent contact with Association members and other visitors for the purpose of providing information and/or selling programs and services; also has daily contact with other staff throughout the Association.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is primarily performed in a normal office setting while some responsibilities will include outdoors locations. The noise level in the work environment is usually moderate, but may be loud at times.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, as well as type, talk and hear. The employee is regularly required to lift and/or move up to 25 pounds.
12001 Sunrise Valley Drive
Reston, VA 20191-3404
Phone: (703) 435-6530
Fax: (703) 435-6516 and (703) 435-9481
Copyright © 2019 by Reston Association