Reston Association is an Equal Opportunity Employer (M/F/D/V).

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Member Services/Customer Service Help Desk Representative (seasonal full OR part-time positions available)
Department:1400 Communications & Member Services
Position Type:Seasonal Part-Time
Salary Range, DOQ:11.00-15.00
Start-End Date (if seasonal):Summer - Winter
Application Deadline:
Job Description:

This position is a part of a team that provides customer service and administrative support to Association members, staff, and the general public; staffs the Member Services desk; and works with program managers to market, advertise, monitor, and sell Association programs, services, and facility rentals, This position works under the general supervision of the Member Services Supervisor. Bilingual candidates preferred.

      Essential Duties and responsibilities:

  1. Provides a high level of customer service to internal and external customers. Maintains a professional work environment, work space, and appearance.
  2. Provides coverage to the Member Services Desk on a daily basis; responds to requests for information from members in person, by telephone, and electronically; and greets Association visitors adhering to all customer service standards established by the Association in fulfillment of these tasks.
  3. Conducts over-the-counter transactions, including registration for programs and special events; assists with facility rentals; collects program, service and assessment fees.
  4. Reconciles daily sales reports, and opens and closes the Member Services Desk in accordance with established procedures.
  5. Maintains central mail/copy room in good order and provides administrative support including the preparation and processing of regular, bulk, and certified mailings; document scanning, duplication and assembly; word processing; filing; data entry; spreadsheet and form development; and database management
  6. Opens, sorts and distributes incoming mail and notifies staff of receipt of express mail and package deliveries on a daily basis in accordance with established procedures.
  7. Makes regularly scheduled mail runs picking up and dropping off mail and program/service registration payments at the Central Services Facility and Nature House on a daily basis in accordance with established procedures.
  8. Maintains Member Services lobby and Conference Center to create inviting and informative visitor areas with information displays, including flyers, magazines, etc. related to Association programs, services, and events and Association merchandise.
  9. Represents the association at community events.
  10. Ensures distribution of welcome packets
  11. Participates in the coordination of Conference Center bookings and reservations, security, set-up/break-down of AV equipment, and adequate coverage during rentals. Ensures cleanliness and orderliness of conference center kitchen/pantry; i.e., cabinets, dinnerware, supplies, etc. Keeps pantry well stocked with supplies.
Minimum Qualifications:

Education & Experience:High school diploma or GED plus a minimum of two years of progressively responsible experience in an administrative, customer service or sales capacity; or equivalent combination of related education and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.  Experience with event planning including set-up and breakdown highly preferable. Bilingual candidates preferred.

Computer Skills:To perform this job successfully, an individual should have knowledge and experience with Microsoft Office applications (specific solid knowledge of Outlook, Powerpoint and Excel)

Hours: This position does require some weekend and evening hours.